Shipping
How long does shipping take?
Orders are delivered within 7 to 15 business days to the United Kingdom, Germany, and France. Please note that delivery times may vary depending on your location and customs processing.
Do you ship internationally?
Yes! We currently ship to the United Kingdom, Germany, and France. Shipping costs are calculated at checkout based on your location.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package at any time.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery, in line with EU consumer right of withdrawal rules. Items must be unused, in their original condition, and in the original packaging.
How do I request a return?
To initiate a return, please contact our support team via email at contactodzoevariedades@gmail.com with your order number and reason for return. We will guide you through the process.
When will I receive my refund?
Once we receive and inspect the returned item, your refund will be processed within 5 to 7 business days to your original payment method.
Payments
What payment methods do you accept?
We accept major credit and debit cards, Apple Pay, Google Pay, and payments via Stripe. All transactions are secure and encrypted.
Is my payment information safe?
Yes. We use industry-standard SSL encryption to protect your personal and payment information at all times.
Orders
Can I cancel or modify my order?
Orders can be cancelled or modified within 24 hours of placement. After that, the order may already be in processing and changes may not be possible.
I received a wrong or damaged item. What should I do?
We sincerely apologize for the inconvenience. Please contact us immediately at contactodzoevariedades@gmail.com with your order number and a photo of the item, and we will resolve the issue as quickly as possible.
Contact Us
Still have questions? Email us at contactodzoevariedades@gmail.com — we are happy to help!